Overview
Effective date: July 2, 2026. This Privacy Policy explains how Galadriel Labs (“Galadriel Labs,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with Jackpot Arcade Casino, our social casino-style arcade game and related website, support, communications, and services (collectively, the “Service”).
Jackpot Arcade Casino is designed for amusement and entertainment. The Service may include casino-themed arcade games, virtual coins, daily bonuses, missions, XP, level progression, streak rewards, Lucky Wheel spins, and VIP-style perks. The Service does not offer real-money gambling, sportsbook wagering, cash prizes, withdrawals, or redeemable rewards.
Virtual coins, points, XP, badges, bonuses, and other virtual items are licensed entertainment features only. They have no cash value and cannot be withdrawn, sold, transferred outside the Service, exchanged for money, or redeemed for goods or services unless we expressly state otherwise in writing for a non-cash promotional feature.
Please read this Policy together with our Terms of Service. If you do not agree with this Policy, please do not use the Service.
Information We Collect
We collect information you provide directly, information created when you use the Service, and information from third parties such as app stores, analytics providers, ad partners, and device platforms.
Information you provide
- Account or profile information, such as display name, avatar choices, user ID, email address, authentication method, and communication preferences.
- Support communications, including questions, feedback, screenshots, device details, and information needed to investigate bugs, purchase issues, gameplay questions, or account requests.
- Promotional entries, survey responses, preferences, or other information you choose to submit through forms or in-app experiences.
Information collected automatically
- Device and technical data, such as device model, operating system, app version, browser type, language, time zone, network type, crash logs, diagnostics, and approximate location derived from IP address.
- Identifiers, such as account IDs, installation IDs, advertising IDs where enabled, session IDs, and similar app or device identifiers.
- Usage data, such as screens viewed, buttons tapped, session length, frequency of play, referral source, notification interactions, and feature engagement.
We do not need real-money wagering data, bank account details, casino withdrawal information, sportsbook geolocation verification, or gambling regulator registration information because Jackpot Arcade Casino is not a real-money gambling product.
How We Use Information
We use information to operate, maintain, personalize, improve, and protect the Service. This includes creating and securing accounts, saving progress, syncing virtual coin balances, providing daily bonuses, processing missions, awarding XP, tracking VIP perks, troubleshooting errors, and responding to support requests.
We may also use information to understand how players interact with Jackpot Arcade Casino, measure the performance of games and features, test new content, balance virtual economies, prevent abuse, detect automated activity, enforce our terms, and maintain fair entertainment gameplay.
With your consent or as otherwise permitted by law, we may use information to send push notifications, email updates, promotional messages, event reminders, daily bonus reminders, VIP updates, or information about new games and features. You can control many marketing and notification settings through your device, app, or unsubscribe links where available.
Virtual Coins and Gameplay Data
Jackpot Arcade Casino records gameplay and virtual economy events so the Service can function. This may include virtual coin grants and spend events, daily bonus claims, streaks, mission progress, XP earned, levels, game outcomes, in-game multipliers, Lucky Wheel spins, Blackjack hands, Plinko drops, Mines Quest choices, Crash Rocket sessions, Dice Duel rolls, Slots Vegas spins, and similar entertainment activity.
We use gameplay data to maintain your progress, show your balance, detect duplicate or suspicious claims, calculate rewards, tune difficulty and pacing, provide support, and improve the overall arcade experience. We may aggregate or de-identify gameplay data to analyze trends, plan content, and improve reliability.
Gameplay results and virtual rewards are entertainment-only. Winning virtual coins or earning virtual rewards in Jackpot Arcade Casino does not indicate future success in any real-world activity and does not create any right to money, property, withdrawal, sale, transfer, or redemption.
Purchases and Subscriptions
The Service may offer optional purchases or subscriptions, such as virtual coin packs, VIP access, ad-removal benefits, bonus drops, cosmetic items, season rewards, or other entertainment perks. These purchases are optional and are not required to play.
Purchases are typically processed by the applicable app store or payment platform. We may receive purchase confirmations, transaction identifiers, product identifiers, subscription status, country or region, price tier, refund status, and fraud-prevention signals, but we generally do not receive your full payment card number or complete billing credentials from app stores.
Purchased virtual items remain entertainment features with no cash value. They cannot be withdrawn, cashed out, sold, transferred to another person outside the Service, exchanged for real money, or redeemed for prizes. Subscription perks, if offered, apply only while the subscription is active and may be subject to app store terms and cancellation rules.
Ads, Analytics, and Service Providers
We may work with service providers that help us host the Service, store data, authenticate users, deliver content, process support tickets, send notifications, measure app performance, analyze gameplay, prevent fraud, and show or measure advertising.
Advertising and analytics partners may collect or receive device identifiers, advertising IDs, IP address, app activity, coarse location, engagement events, and similar information to provide analytics, frequency capping, attribution, ad measurement, fraud prevention, and personalized or contextual advertising where permitted.
You can often limit ad tracking or reset advertising identifiers through your device settings. Some platforms also provide privacy dashboards, consent prompts, or permissions that let you manage personalized ads, analytics, and app tracking choices.
Your Choices and Rights
You may have rights depending on where you live, including rights to access, correct, delete, port, or receive a copy of certain personal information; object to or restrict certain processing; withdraw consent; opt out of certain targeted advertising, sale, or sharing as defined by applicable law; and appeal a decision we make about a privacy request.
You can manage certain choices through the Service, your device settings, app store settings, notification permissions, cookie or browser settings, and advertising ID controls. If you receive marketing emails from us, you may use the unsubscribe link or contact us.
We may need to verify your identity before fulfilling a request. Some information may be retained where necessary for security, fraud prevention, legal compliance, dispute resolution, accounting, backup integrity, or to complete transactions you requested.
Account and Data Deletion
You may request deletion of your account or certain personal information by contacting us using the details below or through any in-app deletion tools we provide. Deleting your account may permanently remove or anonymize your profile, progress, virtual coin balance, missions, XP, VIP status, saved settings, and other gameplay records.
Because virtual coins and virtual items have no cash value, deleting your account will not create any refund, payout, withdrawal, transfer, cash redemption, or exchange right. Refund requests for optional purchases, if available, are handled through the app store or payment platform according to its policies.
We may retain limited records after deletion where required or permitted by law, including records needed for security, abuse prevention, transaction validation, tax or accounting obligations, dispute handling, and enforcement of our terms.
Children and Age Requirements
Jackpot Arcade Casino is intended for users who meet the age requirements described in our Terms of Service and the applicable app store listing. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us without appropriate consent, please contact us. We will review the request and take appropriate steps, which may include deleting the information or account.
Parents and guardians should remember that Jackpot Arcade Casino uses casino-themed arcade mechanics for entertainment only. It does not offer real-money gambling, cash prizes, withdrawals, or redeemable rewards.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, monitoring, encryption in transit where appropriate, logging, vendor review, and security processes.
No online service can guarantee absolute security. You can help protect your account by using a secure device, keeping your login credentials confidential, maintaining current software, and contacting us promptly if you suspect unauthorized activity.
International Transfers
Galadriel Labs and our service providers may process information in the United States and other countries where we or they operate. These countries may have privacy laws that differ from those in your location.
When required, we use appropriate safeguards for international transfers, such as contractual protections, platform terms, or other mechanisms recognized by applicable law. By using the Service, you understand that information may be transferred to and processed in locations outside your state, province, or country.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, features, technology, legal requirements, or business operations. When we make changes, we will update the effective date above and may provide additional notice where required by law or where the changes are material.
Your continued use of Jackpot Arcade Casino after an updated Policy becomes effective means you acknowledge the updated Policy, subject to any additional consent requirements under applicable law.
Contact Us
If you have questions about this Privacy Policy, privacy choices, account deletion, or data rights, please contact Galadriel Labs at [email protected].
Please include enough detail for us to understand and respond to your request, such as your account identifier, device platform, country or state, and the right or issue you are asking about. Do not send sensitive payment credentials or passwords by email.